rebate99 is committed to providing a safe, fair, and transparent gaming environment for all Malaysian members. Gambling is entertainment — and like all entertainment, it works best when it stays enjoyable and within your means. This page explains the tools, policies, and support resources available to every rebate99 member.
Every rebate99 member has access to the following responsible gaming tools directly from their Account Settings — no support contact required, available 24 hours a day.
Set a maximum deposit amount for a daily, weekly, or monthly period. Once a deposit limit is activated, it takes effect immediately. Lowering an existing limit takes effect straight away; increasing a limit requires a 24-hour cooling-off period before it becomes active. This gives you time to reconsider.
Set a session duration reminder that alerts you when you have been playing continuously for your chosen period — 30 minutes, 1 hour, 2 hours, or a custom duration. The reminder prompts you to review your session and decide whether to continue or step away. It does not force a logout, but it makes sure you stay aware of time spent.
Take a short break from the rebate99 platform by activating a cooling-off period of 24 hours, 48 hours, 7 days, or 30 days. During a cooling-off period, your account is inaccessible for login. The period cannot be shortened once activated — it runs its full course automatically.
Permanently or long-term block your access to the rebate99 platform via self-exclusion. Options include 3-month, 6-month, 1-year, and indefinite exclusion periods. During self-exclusion, your account is locked, you will not receive promotional communications, and you may not register a new account. Any remaining balance is held securely and returned upon expiry of the exclusion period (for time-limited exclusions).
Set a maximum net loss threshold for a defined period — daily, weekly, or monthly. When your net losses reach the limit you have set, wagering is paused for the remainder of that period. As with deposit limits, loss limits can be lowered immediately but take 24 hours to increase, giving you a window to reconsider.
The rebate99 support team is available around the clock via live chat in English and Bahasa Malaysia. Whether you want to activate a self-exclusion, set a deposit limit, ask about your account status, or simply talk to someone about your gaming habits — support is there at any hour, every day.
Self-exclusion is the most comprehensive player protection tool available on the rebate99 platform. If you feel that gambling has become difficult to control — that you are spending more than you can afford, chasing losses, or feeling distress related to your gaming activity — self-exclusion is there to help you stop.
To activate self-exclusion: log in to your rebate99 account, go to Account Settings, select Responsible Gaming, choose Self-Exclusion, and select your preferred exclusion period. The exclusion is activated immediately. Alternatively, contact rebate99 live chat support and request immediate self-exclusion — this can be done even without logging in, by verifying your registered email address.
During self-exclusion: all login access is blocked; you will not receive bonus offers, promotional emails, or marketing communications; any account balance is held securely; and you may not open a new rebate99 account. rebate99 takes these commitments seriously and enforces them without exception.
The rebate99 platform is strictly for individuals aged 21 years and above. This is not just a policy statement — it is an enforced requirement backed by identity verification. By creating a rebate99 account, you confirm that you are 21 or older and legally eligible to participate in online gaming in your jurisdiction.
rebate99 reserves the right to request age verification documents (MyKad, passport, or equivalent government-issued ID) at any point, including before processing any withdrawal. Accounts found to be held by persons under 21 will be immediately closed and the matter may be reported to relevant authorities. Underage gambling is illegal, harmful, and prohibited without exception at rebate99.
Problem gambling doesn't look the same for everyone. Some of the most common signs are listed below. If you or someone you know recognises several of these, it may be time to seek support.
Placing larger or more frequent bets in an attempt to recover money that has already been lost. This is one of the most common and dangerous patterns in problem gambling — losses tend to compound, not reverse.
Using money set aside for rent, bills, groceries, or other essential expenses for gambling. Borrowing money — from friends, family, or financial institutions — to fund gambling activity.
Concealing the amount of time or money spent gambling from family members, friends, or a partner. Feeling the need to be secretive or defensive when asked about gambling habits.
Feeling anxious, irritable, restless, or low when not gambling. Gambling to escape problems, manage stress, or cope with negative emotions rather than for entertainment.
Repeatedly playing for longer than planned. Losing track of time while gambling. Neglecting personal responsibilities, work obligations, or relationships due to time spent gambling.
Having made multiple unsuccessful attempts to reduce, control, or stop gambling. Feeling a compulsion to gamble that overrides your intention to quit or take a break.
This is not a clinical assessment — it's a simple reflection tool. Tick any statements that apply to you over the past 30 days.
rebate99 operates its responsible gaming programme in line with international gaming authority standards. The platform's responsible gaming tools are built into the core of the member account system — they are not an afterthought or a compliance window-dressing exercise. These tools are available to every member, free of charge, around the clock, and without requiring any support contact to activate.
rebate99 does not target advertising at individuals who have previously self-excluded or who have shown indicators of problem gambling behaviour. Our bonus and promotion systems are designed to reward recreational play, not to incentivise chasing losses or increasing stakes beyond comfortable levels.
The rebate99 support team receives responsible gaming awareness training. When a member contacts support with concerns about their gambling behaviour, the support team is trained to handle the conversation with sensitivity, to provide clear information about available tools, and to activate protective measures quickly where requested.
We understand that for the vast majority of rebate99 members — from Kuala Lumpur to Penang to Johor Bahru — gambling is a leisure activity, and a budget-managed one at that. An EPL match on a Saturday afternoon, a few rounds of live Baccarat in the evening, some Toto 4D draws across the week — gambling as entertainment, in the same category as a dinner out or a movie. That's exactly the context in which we want our members to enjoy the rebate99 platform.
For members who find that it stops being entertainment — who notice the warning signs described above in their own behaviour — rebate99's protective tools are there to help. The deposit limit is there to protect the budget. The cooling-off period is there to create distance. The self-exclusion is there when a stronger, longer-term stop is needed. Use them. That's exactly what they're for.
rebate99 is built for Malaysian players who enjoy gaming as entertainment. Explore the platform with your budget in control — deposit limits, session reminders, and self-exclusion are always there when you need them. 21+ only. Gambling involves financial risk.