This Privacy Policy explains how rebate99 collects, uses, stores, and protects the personal information of members and visitors. By using the rebate99 platform, you acknowledge and consent to the practices described in this policy.
All personal data transmitted to and from the rebate99 platform is encrypted using SSL/TLS protocols. Member credentials and payment information are stored using industry-standard hashing and encryption methods.
rebate99 collects only the personal data necessary to operate the platform, comply with KYC and regulatory obligations, and deliver the services you request. We do not sell your personal data to third-party marketing companies.
Malaysian members have rights in relation to their personal data under applicable data protection legislation, including the right to access, correct, and — in certain circumstances — request erasure of data held about them by rebate99.
rebate99 uses essential and analytical cookies to operate the platform and improve the member experience. We do not use third-party advertising cookies. Cookie usage is explained in detail in Section 6 of this policy.
rebate99 does not store full payment card numbers or complete eWallet credentials. Payment processing is handled by certified payment processors (Touch n Go, Boost, DuitNow, FPX). Only transaction references and amounts are retained by rebate99.
rebate99 processes personal data in compliance with the applicable data protection laws of our operating jurisdiction and the requirements of our international gaming authority licence, which mandates data protection standards for member information.
rebate99 operates the online gaming platform accessible at rebate99.win. For the purposes of this Privacy Policy, rebate99 acts as the data controller in relation to the personal information of registered Members and visitors to the platform. rebate99 is licensed and operates under international gaming authority standards.
This Privacy Policy governs rebate99's collection, use, storage, and processing of personal data. It applies to all Members, prospective members, and visitors to the rebate99 website, regardless of their location. It should be read in conjunction with the Terms & Conditions and Responsible Gaming policy.
rebate99 may collect and process the following categories of personal data:
| Category | Examples | Purpose |
|---|---|---|
| Identity Data | Full name, date of birth, nationality, MyKad or passport number | Account registration, KYC verification, age verification |
| Contact Data | Email address, Malaysian mobile phone number | Account communication, 2FA, support |
| Financial Data | Payment method type, transaction reference, deposit and withdrawal amounts in MYR | Deposit and withdrawal processing, fraud prevention |
| Account Activity Data | Login timestamps, game sessions, bet history, cashback credits, balance changes | Platform operation, dispute resolution, responsible gaming monitoring |
| Technical Data | IP address, device type, operating system, browser version, session tokens | Security, fraud detection, platform optimisation |
| Verification Documents | MyKad scan, selfie, proof of address, payment method screenshot | KYC compliance, withdrawal verification |
| Communications Data | Live chat transcripts, email correspondence with rebate99 support | Support delivery, dispute resolution, quality assurance |
rebate99 does not collect or store full payment card numbers, complete eWallet PINs, or internet banking passwords. All payment transactions are routed through certified Malaysian payment processors (Touch n Go, Boost, DuitNow FPX, GrabPay, Maybank, CIMB, Public Bank).
rebate99 collects personal data through the following channels:
rebate99 uses your personal data for the following purposes:
rebate99 processes personal data under the following legal bases:
rebate99 uses cookies and similar technologies to operate and improve the platform. The following categories of cookies are used:
rebate99 does not use third-party advertising cookies, behavioural targeting cookies, or social media tracking pixels. Your browsing activity on the rebate99 platform is not shared with external advertising networks.
Most browsers allow you to control cookie settings via the browser settings menu. Note that disabling essential cookies may affect your ability to log in to and use the rebate99 platform.
rebate99 does not sell, rent, or trade your personal data to third parties for their marketing purposes. Personal data may be shared with third parties only in the following circumstances:
rebate99 retains personal data for as long as is necessary for the purposes for which it was collected, subject to the following minimum retention periods:
Following the expiry of the applicable retention period, personal data is securely deleted or anonymised.
rebate99 implements technical and organisational security measures appropriate to the risk level associated with the processing of Member personal data. These measures include:
Notwithstanding these measures, no internet-based platform can guarantee absolute security. Members are encouraged to use a strong, unique password for their rebate99 Account and to enable two-factor authentication from Account Settings.
Subject to applicable data protection law, Members have the following rights in relation to their personal data held by rebate99:
To exercise any of these rights, please contact rebate99 customer support via live chat or email at [email protected]. rebate99 will respond to verified requests within a reasonable period, typically within 30 days. Identity verification will be required before personal data is accessed or amended.
The rebate99 platform is strictly restricted to persons aged 21 and above. rebate99 does not knowingly collect personal data from persons under the age of 21. If rebate99 becomes aware that an Account has been registered by or on behalf of a person under 21, the Account will be immediately closed, any associated data will be deleted (subject to legal retention requirements), and the matter may be referred to appropriate authorities.
If you believe that a minor has registered an Account on the rebate99 platform, please report this immediately to rebate99 support.
rebate99 reserves the right to amend this Privacy Policy at any time. Material changes will be communicated to Members via a prominent notice on the platform prior to the effective date of the change. Continued use of the rebate99 platform following the effective date constitutes acceptance of the revised policy.
The current version of this Privacy Policy is always accessible at rebate99.win/privacy-policy. The "Last Updated" date at the top of this document reflects the date of the most recent revision.
If you have any questions about this Privacy Policy, wish to exercise a data right, or wish to raise a complaint regarding rebate99's handling of your personal data, please contact rebate99 customer support:
rebate99 is committed to addressing privacy concerns promptly and in good faith. If you are not satisfied with rebate99's response, you may have the right to escalate the matter to the relevant data protection authority in the applicable jurisdiction.
rebate99 is built on trust — trust that your account, your data, and your funds are in safe hands. If you have any questions about how we handle your personal information, our support team is available 24/7. Ready to experience the platform? Login to your account or explore rebate99 today. 21+ only.